CONTACT OUR SUPPORT TEAM
One of the things that distinguishes FCT from the others is the level of personal attention we provide. Every member of our sales and service support team knows that providing prompt, personal attention is priority 1. And when a member of our engineering development team needs to be pulled in, they’re fully empowered to do that as well. Meet our key front-line technical sales support people: Doyle Wofford and Chuck Cox.
We provide world-class factory service and calibration for both our R8000 product family, and the R2600/R2670 family – the industry standard for a quarter-century. Contact our Texas-based customer service center for any questions you may have about repair or calibration of our communications system analyzer products:
Phone: +1 (903) 985-8999
Phone: +1 (844) 903-7333
SENIOR SALES ENGINEER
Has 30 years of experience with LMR test sets. He began in 1986 as a technican on the original Motorola R2001 “Apache” program, before moving to the R2600 product, first as a technician, then as the lead customer support person for the R2600 family of products.
Doyle has been with the R8000 program from the beginning and helped to define the user interface and customer requirements. He has visited radio shops across the globe. It’s an increasingly rare shop that he hasn’t visited at least once!
Mobile: +1 (602) 721-5889
FIELD APPLICATIONS ENGINEER
Has over 20 years of experience in multiple aspects of communication technology, including design engineering, manufacturing engineering, production test system design and sales engineering and support.
Chuck was a part of the inital R8000 design team and is also largely responsible for the automated factory calibration software used in its production.
As he is also a ham radio operator, Chuck has a good understanding of both the RF and digital aspects of two-way radio.
Mobile: +1 (903) 261-6984
ASIA CHANNEL MANAGER
Keith has more than 25 years of experience in engineering, sales and management covering a broad range of applications and communications technologies in both the military and commercial environments.
He worked for the Singapore Ministry of Defense as a Technical Specialist, overseeing repair and maintenance of military communication system before moving to the private sector, where he helped execute the Asian market product and sales strategies for several test equipment firms.
Keith holds a diploma in Electronic Engineering (Telecommunications) and degree in Business Management.
Mobile: +65 (9155) 1168
LATIN AMERICA BUSINESS DEVELOPMENT MANAGER
Luis has worked for nearly 3 decades in wireless communications sales and business development, with extensive experience in LMR and avionics test instrumentation in both the U.S. and Latin America.
A veteran of the U.S. Navy, Riano’s experience also includes 20 years with Sony Ericsson where he managed sales efforts throughout Latin America and established a new company office in Ecuador. He holds a BS in Electronics from Southern Illinois University and an MBA from Nova Southeastern University.
Mobile: +1 (954) 830-5928